EMPLOYEE
MOTIVATION
There
are two ways to motivate. First, there is self motivation where the individual
will make up his mind to motivate HIMSELF in his workplace regardless of what his
boss does to him. So the way you carry on with your job must give you that
internal satisfaction. Having put that aside, the employers must motivate their
workers by making their wages and salaries readily available and this should be
tied to affordability.
These
workers are the ones who produce, sell, take accounts and know the fortunes of
the company so it will be difficult for management to come and deceive them
that there is no money. So when management come up to say what the employees
are asking for are unreasonable, the employees know they are not telling the
truth.
However,
you have to know that human need is insatiable because there is no limit to
which money can satisfy a man. So what we do is to moderate our individual
demands within the capability of the organization. This is because the organization
has to survive.
If
we are shortsighted and want to consume all the money we have made today, what
are we going to leave behind for our tomorrow? Money alone cannot motivate
employees. There are some things we can do in our organization without
increasing the pay packages of employees. For example, commending an employee
who performs very well, challenging him with higher responsibilities, and
respecting him because all humans want to feel accomplished.
No longer can leaders hire workers and expect to get
motivated individuals. Learning how to motivate is now one of the most relevant
and essential skills leaders can possess in today’s ever-changing workplace.
This guide provides some insights into human motivation by offering 77
practical suggestions for motivating workers.
GOOD LEADERSHIP IN WORKPALCE
Before the 19th centauries, good leadership
usually was similar with assertive decision-making. Leaders were celebrated for
their courage and risk-taking when shaping corporate strategies. Those times
have changed. Today, leaders must go beyond the day-to-day operations and
“tough decisions.” Leaders in today’s society are expected to be social scientists
and the great leaders of today and tomorrow are those gifted individuals who
have mastered the art of motivation. The ability to understand people and to be
able to tap into their respective motives are the skills that make the
difference in today’s society.
What about making good decisions and tough choices? These
still are central to what leaders must do, but today the leader’s job doesn’t
stop there. Once the decisions have been made, today’s leaders must be able to
motivate their workers to accept and embrace organizational decisions.
What separates exceptional leaders from ordinary leaders is
the ability to inspire and motivate employees. In recent studies, researchers
at the University of Nebraska–Lincoln examined sources of motivation of
Nebraska workers in urban and rural settings. The results have demonstrated
that five unique sources of motivation exist:
Intrinsic process — motivated by FUN
Instrumental — motivated by REWARDS
Self-Concept-External — motivated by
REPUTATION
Self-Concept-Internal — motivated by
CHALLENGE
Goal Internalization — motivated by
the cause or PURPOSE
Each
of the five sources requires different organizational and leadership
characteristics to tap into them. Exceptional leaders will find ways to tap
into each source. Those who tap into just one or two will motivate only a small
percentage of their workers and be less effective. However, leaders who
understand the different ways that individuals are motivated will be able to
effectively motivate their workers.
MEASURES OF WORKERS OR EMPLOYEE’S MOTIVATIONS
The following are some strategic measure or ways to motivate
workers by tapping into each of the five sources of motivation: FUN, REWARDS,
REPUTATION, CHALLENGE, and PURPOSE.
FUN
Some workers really want to enjoy the work they do. Many who
enjoy the activities they participate in at work look forward to the day each
morning. The opposite also can be true when workers don’t enjoy the tasks they
perform at work, but they may like their social activities after work (golf,
softball leagues, shows, movies, going out with friends, community events).
These are the individuals that get excited at the end of the day — knowing that
the fun can now begin. Leaders should take notice of these signs. If your
workers are more excited at the end of the day (to leave) than they are at the
beginning of the day (to arrive), then there is probably a lack of motivation
taking place in the area of intrinsic process — or FUN.
REWARDS
Many workers need to know their work will be rewarded to be
motivated to perform. Many leaders read this statement and will say, “Hey, I’m
paying this person X per hour to do this job, so that should be enough.” This
may be somewhat true; you may be paying this person X amount of money to
perform the job. But for a person motivated in this way, this is expected. This
is the bare minimum. No frills. Per hour pay is what keeps people coming to
work, but this isn’t what will motivate them to excel in their work. People
motivated by rewards will look beyond whether they are getting something
tangible for their work. They will also consider what others are getting for
their work and often will compare their output with others. For example, if a
worker notices that he or she consistently outperforms coworkers, but knows
that that coworkers earn a higher salary, this will not sit well with a person
motivated by rewards. In fact, it will make a worker want to work less hard if
colleagues earn more without being more productive. The opposite also works
against motivating an instrumentally motivated worker. If a worker earns more
than a colleague, but is less productive than the other worker, this won’t
cause this person to work harder. It will not cause this person to change their
effort level at all. The reason for this is that if a worker motivated by
REWARDS doesn’t think that his or her pay really depends on how well they
perform, then they won’t be motivated to work harder. Extra effort and hard
work will come from these individuals only when it is clearly rewarded and when
it will affect their REWARDS. Here are 20 ways to motivate people motivated by
REWARDS.
REPUTATION
People motivated by reputation have a strong need to enhance
their image or esteem with others. There are a lot of people out there who want
others to think highly of them. Many people are just plain hungry, starving in
fact, for some attention and accolades. Individuals striving for popularity or
fame characterize the self-concept — external motivation. Many workers will not
work hard unless they believe their efforts will be noticed and recognized. Workers
often say things like, “My boss doesn’t really care what I do or how I do it.”
Other workers will work hard for a short while until they realize that their
boss doesn’t verbalize any appreciation for their efforts. When this happens,
motivation disappears. People motivated by this source will go to great lengths
to save face in the public eye. These are the individuals who take great pride
in their appearance, in the clothes they wear, the cars they drive, the
neighborhood they live, and other outward things. These people are seeking
approval from others. Here are 18 ways to motivate persons who are motivated by
their REPUTATION.
CHALLENGE
Research shows that most leaders in this state and in the
nation seem to have extraordinary levels of self-concept — internal. This means
that leaders tend to be motivated from within and like to challenge themselves
with new skills and developmental opportunities. Some leaders think that this
is the only way that people are motivated. Many leaders believe if people
aren’t motivated in this way, then they are simply unmotivated. This is a
classic example that highlights the fact that motivation is not
one-size-fits-all. Leaders must be aware that not all people are motivated in
the same way or by the same things. In Nebraska, this source of motivation is
the predominant but not the exclusive way to motivate. This does not mean that
leaders can ignore the other four sources of motivation. University of
Nebraska–Lincoln researchers have yet to find a single individual in the state
or country that is motivated solely by any ONE source of motivation. Even
though self-concept — internal is highest (on average) in Nebraska, the other
four sources of motivation are just as important to learn and to develop ways
to tap.
PURPOSE AND REASONS
Individuals who are motivated by purpose look beyond
themselves. They really aren’t concerned with their own self-interests or with
who may notice what they’ve done or whether they are being pushed and
challenged. What matters to a person motivated by a strong sense of purpose is
that they must believe in what the organization is doing. If they agree with
what the company stands for and what the company is trying to do, then they
will join in and give their fullest efforts to achieve the organization goals.
However, if these individuals don’t feel called by the vision or PURPOSE, they
will seem rather lethargic or uninterested in what’s going on. Instead their
best efforts will be reserved for other causes in their lives more deserving
(to them) of their heart and soul effort. These are the individuals who
commonly will work very hard on community-based problems or charity drives.
These individuals often volunteer for Red Cross or the United Way, trying to
make a positive impact for society as a whole. If you’re a boss and notice that
some of your average or below-average workers are exceptional at charity drives
or much more enthusiastic about their volunteer and service projects than their
day job, this may indicate that the person is motivated by goal internalization
(purpose).
Nine ways to motivate people high in PURPOSE or goal
internalization are listed below.
If you can find ways to tap all five sources of motivation
described in this publication, you will tap into everyone’s motivation and you
also will have the most productive, energetic, and upbeat organization that you
could ever imagine. Research has shown that leaders capable of tapping the five
motives experience less turnover, less absenteeism, higher productivity, and
higher profits in their organizations. In today’s society, it’s not just the
decisions and strategies of leaders that matter; it’s also their ability to
motivate their employees. Find a great motivator and you’ve found a great
leader.
For more information about worker motivation, contact J.
Barbuto or your local UNL Extension educator to learn about more university
resources available to you
It is a costly mistake to get lost in the false theory that
more money equals happy employees.
Believing this is costing you valuable time, revenue,
employees...and even threatening your own job. Cash will always be a major
factor in motivating people and a solid compensation plan is critical to
attracting and keeping key personnel. But the key is that additional cash is
not always the only answer and in many cases not even the best answer.
Too many bonus or commission checks get cashed, spent and
forgotten just that quickly. Grocery stores and gasoline stations are among the
necessary stops that
seem to get in the way of using your extra cash on something special for you.
One alternative to giving commissions or bonus dollars is to
give gifts through a catalog point system.
The company you choose will provide you with catalogs, price
sheets and point checks at no charge. The structure for your bonus plan can
remain the same but instead of awarding cash to your employees you award
equivalent points. Those points may then be used to purchase an enormous
variety of gifts or travel plans from the catalog.
The stimulation involved is long-lasting. It begins with the
employee being able to browse the catalog choosing what they will strive to
earn. The catalog acts as a tangible reminder of their goal. The gift itself
will last as evidence of their achievements.
Whenever I have implemented this program, the employees are
overwhelmingly in favor of the point system as opposed to cash. This type of
program is very popular with employees because they purchase things they would
never normally have the "money" to afford.
With solid compensation in place, let's look at non-monetary
motivation...20 steps to success.
1. Recognition/Attention. When your employees accomplish
something they have achieved something. Your recognition is appreciation for
that achievement. I believe that most managers don't give enough recognition
because they don't get enough. Therefore, it doesn't come natural to do it. If
this applies to you, you need to drop this excuse like a bad habit! Become a
giver! Look at the price. Recognition is free!
2. Applause. A form of recognition yes, but a very specific form.
Physically applaud your people by giving them a round of applause for specific
achievements. Where? When? The answer is wherever and whenever. At meetings or
company-sponsored social gatherings, a luncheon, or in the office. At the end
of a shift, before a shift, and whenever possible in the middle of a shift.
Using plaques or trophies is another effective way of
applauding your people. Although "wooden applause" is often
successfully used in the form of Employee of the Month plaques, more creative
ideas are sorely underutilized. Take the time to be creative, matching special
accomplishments with unique awards.
3. One-on-One Coaching. Coaching is employee development.
Your only cost is time. Time means you care. And remember your people don't
care how much you know... until they know how much you care.
Whenever the emphasis is on positive feedback, I make sure
to do this coaching in "public." Whenever you recognize and encourage
people in "public," it acts as a natural stimulant for others who are
close enough to see or hear what's taking place.
4. Training. Is
training ever finished? Can you possibly overtrain? NO and NO. For whatever
reasons, too many people feel "My people have already been trained"
or "I've got good people...they only need a little training." But
training never ends. Schedule "tune- up" training sessions. These
should be led by you or by a supervisor with help from specific employees who
show a particular strength in the skills taught. I know this takes time, but
these types of training sessions will continually enhance the performance of
your people and the productivity of your business.
5. Career Path.
Your
employees need to know what is potentially ahead for them, what opportunities
there are for growth. This issue is a sometimes forgotten ingredient as to the
importance it plays in the overall motivation of people.
Set career paths within your organization. Do you promote
from within? I hope you can answer yes to that. Although specific circumstances
require you to look for talent outside your company you should always first
consider internal personnel. If you do this you are sending a very positive
message to every one that there are indeed further career opportunities within
your organization.
6. Job Titles.
When
you talk about job titles you are tapping the self-esteem of people. How
someone feels about the way they are perceived in the workforce is a critical
component to overall attitude and morale. Picture a social gathering that
includes some of your staff. The subject of work inevitably comes up. Will your
people be proud, or embarrassed, to share their title and workplace? The
importance of feeling proud of who you are and what you do is monumental.
Be creative as you think of possibilities for titles. Have
your staff come up with ideas giving them input into the titles. Bottom line,
you are dealing with pride...and pride enhances a positive attitude...and a
positive attitude is the foundation for continuing success.
7. Good Work Environment.
A
recent industry study shows just how inaccurate your results can be. Employers
were asked to rank what they thought motivated their people
and then employees were asked to rank what really did motivate them.
Employers felt "working conditions" was a nine (or
next to last) in terms of importance. What did the employees say? Number two!
Working conditions are very important to the way employees feel about where
they work.
Cosmetically, does your office look nice? Are there pictures
on the walls, plants and fresh paint among other features that generally make
people feel good about their environment? Does their work space have enough
room or are they cramped in a "sardine can?" What about furniture? Is
the desk the right size, chair comfortable? Is there file space and do they
have the miscellaneous office supplies needed for maximum performance? Is the
temperature regulated properly so they don't feel they're in the Amazon jungle
one minute and the North Pole the next?
8. on-the-Spot Praise.
This
too is associated with recognition but the key here is timing. When there is a
reason for praising someone don't put it off for any reason! Promptness equals
effectiveness. Praise people when the achievement is fresh on everyone's mind.
What is effective is for us to get off our keisters and go
out and tell whoever it is what a great presentation it was or applaud them for
the sale...praise them promptly for what they accomplished or achieved! Don't
allow time to creep in and snatch away any ounce of the positive impact that
praise can have when it is delivered promptly.
9. Leadership Roles. Give your people leadership roles to reward their
performance and also to help you identify future promotable people. Most people
are stimulated by leadership roles even in spot appearances. For example, when
visitors come to your workplace use this opportunity to allow an employee
to take the role of visitors guide.
A great place to hand out leadership roles is to allow your
people to lead brief meetings. Utilize your employees' strengths and skills by
setting up "tune up" training sessions and let one of your employees lead the
training. The best time to do this is when new people start.
Or, assign a meeting leader after someone has attended an
outside seminar or workshop. Have them lead a post show, briefing the other
employees regarding seminar content and highlights.
Have your employees help you lead a project team to improve
internal processes.
10. Team
Spirit.
Have a picture taken on your entire staff (including you!), have it enlarged
and hang it in a visible spot. Most people like to physically see themselves as
part of a group or team.
When running contests in your area, try to create contests
and affiliated activity that are team driven. People driving to reach goals
together definitely enhance team spirit solely because they must lean upon
others and be prepared to be leaned on.
One very effective idea for me has been building a collage
of creative ideas with the "Team" theme. All employees are responsible
for submitting a phrase referring to TEAM on a weekly rotation. Each of these
ideas (such as TEAM: Total Enthusiasm of All Members or There is no I in Team)
is placed on a wall, creating a collage of Team-oriented phrases. Don't have
one person responsible for this...do it as a team.
11.
Executive Recognition. This is the secret weapon. And like any secret weapon,
timing is most critical. If this is used too often the value is diminished. And
if it is used only for special occasions and rare achievements the value is
escalated. We talked earlier about general recognition and the positive impact
that has on your people. That will go up a few notches when it comes from an
executive. Some of the same vehicles can be used here such as memos and voice
mail. To add yet another level of stimulation, have an executive either
personally call to congratulate someone (or a group) or even show up in person
to shake hands and express his or her appreciation.
12. Social
Gatherings. Scheduled offsite events enhance bonding which in turn
helps team spirit, which ultimately impacts your positive work environment.
Halloween costume parties, picnics on July 4th, Memorial Day or Labor Day, and
Christmas parties are only some of the ideas that successfully bring people
together for an enjoyable time. Some others that I've used with equal success
are softball games (against other companies or among employees, depending on
staff size), groups going putt-putt golfing or movie madness.
13. Casual
Dress Day. This will apply more to the Business-to-Business world
based on the difference in normal dress codes from the Business-to-Consumer
arena. For those required to "dress business" every day a casual day
becomes a popular desire. Use holidays to create theme color casual days such
as red and green before Christmas or red, white and blue before July 4th, or
black and orange prior to Halloween. This will add to the impact you're trying
to have by calling a casual day in the first place. Establish pre-vacation
casual days for each individual employee to enjoy on the day before his or her
vacation.
Major sports events are a perfect opportunity for casual
days to support your local or favorite team with appropriate colors, buttons,
and logo wear. Spontaneous casual days produce a lot or stimulation based on
the element of surprise. Announce a casual dress day for the following work day
"just because." Use individual or team casual dress days as contest
prizes or awards for specific accomplishment.
14. Time
Off. Implement contests that earn time off. People will compete
for 15 minutes or 1/2 hour off just as hard as they will for a cash award. And
in many cases, I have had people pick time off over cash when given the choice.
Put goals in place (padded of course) and when these goals are reached by
individuals, teams or the entire staff, reward them with time off. Allow early
dismissals, late arrivals, and extended lunch periods or additional breaks.
15.
Outside Seminars. Outside seminars are a stimulating
break. Because outside seminars are not always cost efficient for most people,
consider on-site seminars or workshops for your staff. Use outside seminars as
a contest prize for one or two people. Then set up a structured plan for those
seminar attendees to briefly recreate the seminar to the rest of your people
when they return. Now everyone gets educated for the price of one.
16.
Additional Responsibility.
There
are definitely employees in your organization who are begging for and can
handle additional responsibility. Our job as managers is to identify who they
are and if possible match responsibilities to their strengths and desires.
17. Theme
Contests. Over the years my contests have produced up to 170%
increase in performance. But equally as important, they've helped maintain
positive environments that have reduced employee turnover by 400%.
Overall the most successful contests seem to be those
affiliated with different themes. Holidays, anniversaries, sports and culture
are examples of ideas to base contests on. Sports, without a doubt, provide the
largest opportunity for a wide variety of contests. Even Culture can be used to
create theme contest. My favorite is using the '50s and '60s as a theme for a
contest that I run at least once a year.
18. Stress
Management. There are many articles and books
available on the subject. Make this reference material available to your
people. Make sure they know it is available and encourage them to use it.
If possible, have an in-house seminar on stress management
techniques. So that production time is not lost, you might consider having a
brown bag luncheon with a guest speaker on this subject. Because stress is an
ongoing concern, anytime is a good time for a seminar like this to take place.
Be as flexible as you can with breaks during the course of
the day.
19.
Pizza/Popcorn/Cookie Days. Every now and then pizza, popcorn, or cookie days will help
break up that everyday routine and help people stay motivated. Because it is a
natural tendency for people to get excited in anticipation of something,
structure some of these days in advance. Then buy some pizzas or different
cookies or even whip out some different types of popcorn.
20. Gags
and Gimmicks. Use different gimmicks as awards to help inspire
performance increases from your people. The key to awards is establishing the
perception of priceless value that is associated with them. They should be
recognized as status symbols in your environment. Here are some of my ideas:
- Plastic/rubber
whale for "whale" of a performance.
- Pillsbury
dough boy for the person raisin' the most bread.
- Cardboard
stars for star-studded performances.
- Plastic
phonograph records for setting a new record.
- California
raisins for those with the highest percentage of "raisin" their
productivity.
- Special
parking space for the person who drives the hardest.
- Toy
cymbals for those "symbolizing" total effort.
- Special
Mountain Dew can for that person who exemplifies the "can do"
attitude.
- A
figurine of E.T. for out-of-this-world performance.
- The
Eveready Bunny for those that keep going, and going, and going.
- Large
Tootsie Roll replica for those on a "roll."
- A
drum for the person that "drums" up the most business.